Refund Policy

1. Overview

All payments for PinPoint subscriptions are processed by Paddle, who acts as the Merchant of Record. Paddle handles refund requests in accordance with their policies and applicable consumer protection laws.

2. 7-Day Money-Back Guarantee

If you are not satisfied with PinPoint for any reason, you may request a full refund within 7 days of your initial subscription payment. No questions asked.

To request a refund within this window, email pinpoint.help@outlook.com with the subject line "Refund Request" and include your account email. We will process the refund within a reasonable timeframe.

3. Renewals

Monthly subscription renewals are generally non-refundable after the billing date. If you did not intend to renew and contact us within 48 hours of the renewal charge, we will consider a refund on a case-by-case basis.

To avoid unwanted renewals, cancel your subscription from the billing settings in your dashboard before your next renewal date.

4. Cancellations

You may cancel your subscription at any time from your dashboard under Billing & Plans. Cancellation takes effect at the end of the current billing period — you will retain full access until then. No partial-month refunds are issued upon cancellation.

5. Exceptions

Refunds will not be issued in the following cases:

• Requests made more than 7 days after the initial purchase (outside the money-back window)
• Accounts terminated due to violation of our Terms of Service
• Downgrade from a paid plan to the Free plan (no proration is applied)

6. How Refunds Are Processed

Approved refunds are processed through Paddle back to your original payment method. Processing time may vary depending on your bank or card issuer. You will receive a confirmation email from Paddle once the refund is issued.

7. Contact

For any refund or billing questions, email us at pinpoint.help@outlook.com. Please include your account email and the date of the charge in question.